Terms of Sale

VA Institute Programs & Memberships

VA QUICKSTART | VA STARTUP ESSENTIALS | VA STARTUP ADVANCED | VA STARTUP ZOOM SMALL GROUPS | VA STARTUP ZOOM ONE-ON-ONE | VA STARTUP FULL DAY IN-PERSON | VA STARTUP INTENSIVE RETREAT | VIRTUAL MOMENTUM | FIND A VA | VA TO AGENCY | ELEVATE

 

INTRODUCTION AND TERMS OF SALE

 

Our Promise to you

We care as much about you, your business and your success as you do.

Ingrid Bayer and Angela Revell

[email protected]

ph: 1300 805 807

 


 

Hello and Welcome,

Thank you for allowing The VA Institute to guide you in your exciting journey to becoming a VA of Excellence. We take this extremely seriously and will work very hard with you to see you achieve the success you are striving for.

VA INSTITUTE’S PROMISE TO YOU

  • We will provide you with the highest level of professionalism, trust, and respect.
  • Our goal is to assist you by providing you with all the tools to achieve enable you to launch your own Virtual Assistant business
  • We will work in an open and transparent manner
  • Your outcomes are important to VA Institute – we care as much about your success as you do!

WHAT'S NEXT

Our policy is to keep things simple, so the documents are brief and targeted.  We believe in the strength of our relationship with you and these documents are simply for clarity. 

Main areas of importance are:

  • Read over this document in its entirety, and note the Terms of Sale as listed below
  • If you have entered into a payment plan agreement, please ensure that funds are available as agreed with OpenPay, Afterpay or Humm for collection.
  • Contact us directly with any questions or concerns

PLEASE NOTE: At the point of purchase, Participants are required to acknowledge that they have read, understood and agree to the following Terms of Sale for the specific Program and / or Memberships accessible via this platform.  By proceeding with purchase, the Participant acknowledges and is in agreement with the Terms of Sale as set out below.

 

Ingrid Bayer and Angela Revell

VA Institute

 


 

TERMS OF SALE

VA QUICKSTART PROGRAM | VA STARTUP ESSENTIALS PROGRAM | VA STARTUP ADVANCED PROGRAM | VA STARTUP PROGRAM SELF PACED | VA STARTUP ZOOM SMALL GROUPS | VA STARTUP ZOOM ONE-ON-ONE | VA STARTUP FULL DAY IN-PERSON | VA STARTUP INTENSIVE RETREAT | VA TO AGENCY

 

  1. Program Enrolment and Commencement

Once a Participant has enrolled and paid for, or entered into an OpenPay, Afterpay or Humm payment plan, for the VA Quickstart Program or VA Startup Essentials Program or VA Startup Advanced Program or VA Startup Program Self Paced or VA Startup Program Zoom or VA Startup Program Small Group or VA Startup Program Zoom One-on-One or VA Startup Full Day In-Person Workshop or VA Startup Intensive Retreat or VA to Agency (hereinafter referred to as “the Program”) they will be given immediate online access to program materials (online and soft copy version(s)), and are deemed as having commenced the Program.

  1. Program / Workshop Date Changes for Zoom and In-Person Programs

At the time of enrolment, payment and commencement of VA Startup Program Zoom or VA Startup Program Small Group or VA Startup Program Zoom One-on-One or VA Startup Full Day In-Person Workshop or VA Startup Intensive Retreat or VA to Agency a suitable date or dates for the Program will be negotiated between VA Institute and the Participant.

Once such dates have been confirmed, it is the express responsibility of the Participant to ensure they attend agreed Workshops.  

If a Participant finds they are unable to attend an agreed Session, they may apply to defer to a later date, and this request will be conditional subject to the following terms:

  • Notification in writing must be received from the Participant at least seven (7) days prior to the scheduled Workshop delivery date/s;
  • Participants are entitled to a maximum of two (2) deferrals per enrolment;
  • VA Institute will negotiate alternative dates and times that are suitable to both VA Institute and the Participant’s availability.

If a Participant fails to attend a Workshop and does not advise VA Institute at least seven (7) days prior to the scheduled Workshop delivery date/s, the following terms shall apply:

  • If there is a Session Recording, this will be offered to the Participant, plus a 30 minute catch up session;
  • If the Session was not recorded, or failed to proceed due to the Participant’s non-attendance, VA Institute will provide a recording from a current Small Group Session, together with a 30-minute catch-up session; 
  • There is no refund for non-advised non-attendance under the terms of this Agreement.

 

  1. Intellectual Property

Once a Participant commences the Program, they hereby warrant and agree that any and all materials provided as part of the Program are the Intellectual Property of VA Institute of Australia.

Further, upon commencement of the Program, Participants acknowledge and agree that the materials provided to each Participant undertaking the Program are intended to be used in the set up and operation of the Participant’s Virtual Assistant business only, and that no part of any materials provided as part of the Program may be reproduced or used in the derivation of materials for any of the following purposes:

  • Creation of a program (whether a coaching program or otherwise), course, mastermind, social media group, book or retreat which aims to teach and/or assist Virtual Assistants in setting up their own Virtual Assistant businesses; and
  • Delivering  such program or services of a similar nature to or on behalf of any other Australian virtual assistant training organisation(s); and 
  • Provision of any service which VA Institute of Australia already provides.

 

  1. Program Fees

Fees are clearly displayed on our Program Sales Page, and are payable either in full or by an agreed payment plan administered by our third party providers, OpenPay, Afterpay or Humm.

Programs that include a website and branding (logo) component will include separate information pertaining to the standard inclusions that VA Institute supplies. Requests for work or files (branding or logo) outside of the parameters of our standard inclusions will incur additional charges over and above the program fee. Notification of these additional charges will be provided upon request. 

 

  1. Withdrawals and Refunds

Once a Participant has commenced the Program, no withdrawal is available if the Participant elects not to complete the program.

 A refund will only be applied if a Participant is able to provide evidence of ‘Exceptional Circumstances’ (as outlined below) in which they would be unable to complete the VA Quickstart Program or VA Startup Essentials Program or VA Startup Advanced Program or VA Startup Program Self Paced or VA Startup Program Zoom or VA Startup Program Small Group or VA Startup Program Zoom One-on-One or VA Startup Full Day In-Person Workshop or VA Startup Intensive Retreat or VA to Agency

 Participants wishing to cancel from the program must submit an email Ingrid Bayer at [email protected] outlining their reasons for consideration.

 

  1. Grounds for Refunds (Exceptional Circumstances)

Participants who wish to withdraw from the Program will only be eligible for a refund in the following circumstances:

  • VA Institute withdraws a program;
  • Terminal illness (or injury) to the Participant which makes it impossible for the Participant to complete the program. Such applications must be supported by appropriate medical documentation.

Circumstances in which a refund WILL NOT be granted for cancellation from the VA Quickstart Program or VA Startup Essentials Program or VA Startup Advanced Program or VA Startup Program Self Paced or VA Startup Program Zoom or VA Startup Program Small Group or VA Startup Program Zoom One-on-One or VA Startup Full Day In-Person Workshop or VA Startup Intensive Retreat or VA to Agency

  • Change of mind;
  • Change of employment or working hours which impacts or impairs the Participant’s ability to complete the program;
  • Equipment failure;
  • Internet failure;
  • Domestic relocation; or
  • Financial hardship. 

 

  1. Payment of Refunds

Participants who have been granted a refund due to Exceptional Circumstances will receive a refund of the full purchase amount, less a AUD $200 administration processing fee within 15 working days from receipt of the relevant documentation supporting their claim for withdrawal under ‘Exceptional Circumstances’.

Refunds agreed by VA Institute will only be paid to the person or body (on behalf of the Participant) from whom the original payment was received.

 

  1. Terms of Sale Updates

These terms may change from time to time and are available to view on our website - https://va-institute.mykajabi.com/pages/terms.

If you have any questions about the above information, you can contact VA Institute by emailing [email protected]


 

TERMS AND CONDITIONS

for

VIRTUAL MOMENTUM MEMBERSHIP

Welcome to Virtual Momentum.  We are excited to have you join us!

But before you get can join, we need to run through the fine print… just so we’re all on the same page!

What is Virtual Momentum?

  • Virtual Momentum is a Membership Network for SOLO VAs that is run by VA Institute of Australia and has been established for Virtual Assistants and provides curated tools and support to help them achieve success in their Virtual Assistant business.
  • Access to Virtual Momentum is provided via 2 platforms:
    • Kajabi online learning management system – user id and password for this is provided on registration; and
    • Our private Facebook community “Virtual Momentum” – with details supplied upon registration
  • Membership of Virtual Momentum includes complimentary access to Find a VA leads for the life of the membership once certification is achieved.  

 

About your Subscription

  1. You may choose to subscribe month to month or annually
  2. Please note that your subscription is non refundable
  3. Please note that your subscription is for SOLO VAs only
  4. If you are a VA Business running as Agency or Team, you agree you must move to ELEVATE - The VA Agency Membership within 30 days of onboarding your first team member or 7 days of being identified as an Agency or Team, and communicated with by the VA Institute of Australia
  5. Upon registration, it is your responsibility to ensure that your login information is correct, and if you experience difficulties with accessing our platforms, it is your responsibility to contact us by email on [email protected]
  6. Your subscription will give you access to the following:
    1. our online learning platform (Kajabi) where all the content from past and current resources is housed, AND 
    2. Our private Facebook community “Virtual Momentum” where you can connect and engage with your peers, AND
    3. Information about activating your Find a VA access which, once completed will give you access to our private Facebook community “Virtual Momentum”
  7. If you wish to cancel your membership, you can do so within the Kajabi platform or contact VA Institute by emailing [email protected] 

 

As a Virtual Momentum financial member, you agree to:

  1.  Provide us with accurate, up-to-date and comprehensive information about you and your business;
  2. Provide a current Certificate of Currency for Professional Indemnity Insurance with $250,000 coverage, as a bare minimum (or country equivalent).
  3. Submit to such checks and tests as we deem appropriate from time to time;
  4. Conduct your own checks or tests to verify the identity, needs and suitability of any person seeking your services;
  5. Comply at all times with our Virtual Assistant Code of Conduct located on findava.com website;
  6. Comply with the rules of our private Facebook group and any terms or conditions of access and use of that group as we determine from time to time;
  7. Read our Privacy Policy and ensure you’re comfortable with how we collect, use and disclose your personal information;
  8. Inform us promptly if your information or circumstances change;
  9. Run your own business and not rely on Find A VA as your only source of leads;
  10. Enter into an agreement with any client we connect you with on terms acceptable to both parties, understanding that Find A VA is not a party to that transaction;
  11. Manage your relationship with your client, understanding that Find A VA does not provide management assistance and cannot assist you in the event of a dispute or disagreement.
  12. Comply with all applicable laws and regulations and seek independent legal advice as to your rights and obligations in relation to this service and any client you engage with as a result.

 

Virtual Momentum lead submissions:

You warrant that all information that you submit to us is true and correct, to the best of your knowledge and information, and that you are the rightful owner of all intellectual property rights in such information.

 

You indemnify us on a continuing basis for providing any information that is false, misleading or deceptive or the provision and/or our subsequent use of which constitutes a breach of any person’s intellectual property rights.

 

We do not provide any follow up services to the lead or any VA.

 

No warranty or guarantee:

We make no warranty or guarantee in relation to our service, other than those we are specifically obliged to provide by law.

We make no warranty, guarantee or representation as to:

  1. The suitability of any VA on the list for any leads needs;
  2. The quality or accuracy of our quality checking processes;
  3. That a requester will contact or engage any VA whose details we provide;
  4. The identity, needs or suitability of any requester.
  5. That we will supply any VA’s details to any person. It is completely within our discretion whether to forward a VA’s details to a requester or not. We are not under any obligation to pass on any VA’s details. All EOIs will be taken to have been submitted on this understanding.

 

Virtual Momentum Severance:

If any part of these terms is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed and the rest of the terms will remain in force.

 

Getting the most out of your Virtual Momentum Membership

To get the maximum benefit from your Virtual Momentum Membership, we recommend the following:

  • Join and actively participate in the private Facebook community groups: Virtual Momentum
  • If possible, attend the webinars in real time as this allows for interaction with the presenters and your peers
  • Use the platforms developed by Virtual Momentum and Find a VA to actively collaborate with your fellow VAs to build a network of trusted peers and colleagues who can support each other as they build and grow their businesses
  • Book your quarterly strategy session with a VA Institute trainer
  • Read all the notifications and announcements from VA Institute in a timely fashion 

Terms of Sale Updates

These terms may change from time to time and are available to view on our website - https://va-institute.mykajabi.com/pages/terms.

If you have any questions about the above information, you can contact VA Institute by emailing [email protected]


 

 

TERMS AND CONDITIONS

for

ELEVATE MEMBERSHIP

Welcome to ELEVATE.  We are excited to have you join us!

But before you get can join, we need to run through the fine print… just so we’re all on the same page!

What is ELEVATE?

  • ELEVATE is a Membership Network for VA agencies and teams that is run by VA Institute of Australia and has been established for Virtual Assistant agencies and teams and provides curated tools and support to help them achieve success in their Virtual Assistant business.
  • Access to ELEVATE is provided via 2 platforms:
    • Kajabi online learning management system – user id and password for this is provided on registration; and
    • Our private Facebook community “Virtual Momentum” – with details supplied upon registration
  • Membership of ELEVATE includes complimentary access to Virtual Momentum and Find a VA leads for the life of the membership once certification is achieved.  

 

About your Subscription

  1. You may choose to subscribe month to month or annually
  2. Please note that your subscription is non refundable
  3. Please note that your subscription is for VAs set up as an agency or team only
  4. Once Find A VA certification is confirmed, your VA business is certified for all Agency and Team members as a whole the ability to apply for leads.
  5. Live sessions and monthly coaching/strategy sessions are for the Agency/Team owner(s) only.
  6. Quarterly Agency/Team training sessions are available on request and all Agency/Team members are eligible to attend.
  7. Upon registration, it is your responsibility to ensure that your login information is correct, and if you experience difficulties with accessing our platforms, it is your responsibility to contact us by email on [email protected]
  8. Your subscription will give you access to the following:
    1. our online learning platform (Kajabi) where all the content from past and current resources is housed, AND 
    2. Our private Facebook community “Virtual Momentum” where you can connect and engage with your peers, AND
    3. Information about activating your Find a VA access which, once completed will give you access to our private Facebook community “Virtual Momentum”
  9. If you wish to cancel your membership, you can do so within the Kajabi platform or contact VA Institute by emailing [email protected]

Getting the most out of your ELEVATE Membership

To get the maximum benefit from your ELEVATE Membership, we recommend the following:

  • Join and actively participate in the private Facebook community groups: Virtual Momentum
  • Join and actively participate in the private members only community on Kajabi 
  • If possible, attend the webinars in real time as this allows for interaction with the presenters and your peers
  • Use the platforms developed by ELEVATE and Virtual Momentum and Find a VA to actively collaborate with your fellow VAs to build a network of trusted peers and colleagues who can support each other as they build and grow their businesses
  • Book your individual monthly and team quarterly strategy sessions with a VA Institute trainer
  • Read all the notifications and announcements from VA Institute in a timely fashion 

Terms of Sale Updates

These terms may change from time to time and are available to view on our website - https://va-institute.mykajabi.com/pages/terms.

If you have any questions about the above information, you can contact VA Institute by emailing [email protected] 


 

VA Leadership Retreats

 

STANDARD CANCELLATION AND REFUND POLICY

 Upon receipt of an attendee’s payment for the VA Leadership Retreat, registration is confirmed on the understanding that the attendee is aware of the VA Leadership Retreat dates and times, and is able and available to attend.

Should the attendee wish to cancel after payment has been made for their place at the VA Leadership Retreat, such request for cancellation must be received in writing / via email to VA Institute of Australia at [email protected] at least 30 days prior to the commencement date of the VA Leadership Retreat to be eligible for a refund, with such refund being less the sum of $900, UNLESS OR UNTIL either VA Institute of Australia or the attendee are successful in finding a replacement attendee, in which case the full sum paid at registration will be refunded to the attendee ONLY WHEN the replacement attendee pays their registration fee.

 

NOTE:  There are no refunds available for cancellation requests received less than 30 days prior to the event commencement date.

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COVID-19 CANCELLATION AND REFUND POLICY

 Conditions that apply to cancellations, postponement and rescheduling of the VA Leadership Retreat due to COVID-19 are listed below.

 All other cancellations will be subject to the terms of the Standard Cancellation and Refund Policy (as outlined above).

 

Cancellation or postponement of VA Leadership Retreat

 In the event an outbreak of COVID-19 restricting travel to, or circulation within, Cairns and / or the surrounding geographic area over the dates the VA Leadership Retreat is scheduled, VA Institute of Australia will endeavour to reschedule the event to take place at the earliest possible date.  In this instance, attendees will be notified immediately and offered assignment of equivalent registration for the new date. If the new dates proposed are unsuitable for the attendee, the registration will be refunded in full.

 

PAYMENT OF FEES

 All registration fees are payable in advance of the VA Leadership Retreat and entry to the VA Leadership Retreat may be denied in the event registration fees (or a portion thereof) are unpaid prior to the commencement of the VA Leadership Retreat.

 The registration fee includes Retreat accommodation, meals, and onsite activities whilst attending the Retreat.

 

Exclusions: You are required to pay for, and arrange, your own flights and transportation to and from the Retreat.

  

LOSS AND INJURY

 All VA Leadership Retreat attendees are advised to procure their own insurance to cover all risks including (but not limited to) costs of travel, accommodation, VA Leadership Retreat fees, personal property, health and medical expenses, injury, death and all other risks. The VA Leadership Retreat, host organisation and organisers will not be held liable for any claims under any circumstances.

  

GENERAL DISCLAIMER

 All details in relation to the VA Leadership Retreat, written and spoken, are subject to change without notice.

 The VA Leadership Retreat organisers reserve the right to make changes to the VA Leadership Retreat program without notice. VA Institute of Australia is not liable for non-delivery of services beyond their control.

  

LIABILITY DISCLAIMER

 In the event of an industrial disruption or other unforeseen circumstances, the VA Leadership Retreat organisers and VA Institute of Australia accept no responsibility for loss of monies incurred by attendees.

  

PRIVACY

 Your registration details will be shared with the VA Leadership Retreat organisers for the purpose of communicating program details.

 By registering for the VA Leadership Retreat you are hereby giving VA Institute of Australia permission to photograph you for use in our publications, website and other promotional material associated with VA Institute of Australia VA Leadership Retreat. If you do not consent to your photograph/s being used, please contact VA Institute of Australia via email to [email protected].